Cambridge IELTS 20 là bộ tài liệu luyện thi quen thuộc với mọi sĩ tử IELTS, đặc biệt là phần Listening với nhiều dạng câu hỏi đa dạng và độ khó tăng dần. Tuy nhiên, không phải lúc nào bạn cũng dễ dàng tìm ra đáp án chính xác hoặc hiểu rõ lý do tại sao mình sai. Trong bài viết này, The Catalyst for English (TCE) sẽ giúp bạn luyện tập và giải chi tiết Cambridge IELTS 20 – Listening Test 3, mang đến không chỉ đáp án mà còn cả phân tích chuyên sâu để bạn nâng cao kỹ năng và tiến bộ nhanh chóng.
I. Đề Cambridge IELTS 20 Listening Test 3
PART 1:Questions 1-10
Complete the table below.
Write ONE WORD AND/OR A NUMBER for each answer.
Furniture Rental Companies
Name of company
Information about costs
Additional notes
Peak Rentals
Prices range from $105 to $ 1. …………….. per room per month.
The furniture is very 2 ……………….
Delivers in 1-2 days
Special offer:
free 3 ……………… with every living room rent
4 ……………. and Olivier
Mid-range prices
12% monthly fee for 5 …………………
Also offers cleaning services
Larch Furniture
Offers cheapest prices for renting furniture and 6 ………………… items
Must have own 7 …………….
Minimum contract length: six months
8 ……………… Rentals
See the 9 ……………… for the most up-to-date prices
10 …………….. are allowed withing 7 days of delivery
PART 2:Questions 11-20
Questions 11-16
Choose the correct letter, A, B or C.
11
Who was responsible for starting the community project?
A
B
C
the castle owners
a national charity
the local council
12
How was the gold coin found?
A
B
C
Heavy rain had removed some of the soil.
The ground was dug up by wild rabbits.
A person with a metal detector searched the area.
13
What led the archaeologists to believe there was an ancient village on this site?
A
B
C
the lucky discovery of old records
the bases of several structures visible in the grass
the unusual stones found near the castle
14
What are the team still hoping to find?
A
B
C
everyday pottery
animal bones
pieces of jewellery
15
What was found on the other side of the river to the castle?
A
B
C
the remains of a large palace
the outline of fields
a number of small huts
16
What do the team plan to do after work ends this summer?
A
B
C
prepare a display for a museum
take part in a television programme
start to organise school visits
Questions 17-20
Label the map below.
Write the correct letter, A–G, next to Questions 17-20.
17bridge foundations………
18rubbish pit………
19meeting hall………
20fish pond………
PART 3:Questions 21-30
Questions 21-26
Choose the correct letter, A, B or C.
21
Finn was pleased to discover that their topic
A
B
C
was not familiar to their module leader.
had not been chosen by other students.
did not prove to be difficult to research.
22
Maya says a mistaken belief about theatre programmes is that
A
B
C
theatres pay companies to produce them.
few theatre-goers buy them nowadays.
they contain far more adverts than previously.
23
Finn was surprised that, in early British theatre, programmes
A
B
C
were difficult for audiences to obtain.
were given out free of charge.
were seen as a kind of contract.
24
Maya feels their project should include an explanation of why companies of actors
A
B
C
promoted their own plays.
performed plays outdoors.
had to tour with their plays.
25
Finn and Maya both think that, compared to nineteenth-century programmes, those from the eighteenth century
A
B
C
were more original.
were more colourful.
were more informative.
26
Maya doesn’t fully understand why, in the twentieth century,
A
B
C
very few theatre programmes were printed in the USA.
British theatre programmes failed to develop for so long.
theatre programmes in Britain copied fashions from the USA.
Questions 27-30
What comment is made about the programme for each of the following shows?
Choose FOUR answers from the box and write the correct letter, A–F, next to Questions 27-30.
Comments about programme
A
B
C
D
E
F
Its origin is somewhat controversial.
It is historically significant for a country.
It was effective at attracting audiences.
It is included in a recent project.
It contains insights into the show.
It resembles an artwork.
Shows
27Ruey Blass…………
28 Man of La Mancha…………
29 The Tragedy of Jane Shore …………
30 The Sailors’ Festival…………
PART 4Questions 31-40
Complete the notes below.
Write ONE WORD ONLY for each answer.
Inclusive design
Definition
Designing products that can be accessed by a diverse range of people without the need for any 31 ………………
Not the same as universal design: that is design for everyone, including catering for people with 32 …………….. problems
Examples of inclusive design
33 …………………. which are adjustable, avoiding back or neck problems
34 ………………. in public toilets which are easier to use
To assist the elderly:
designers avoid using 35 ………………. in interfaces
people can make commands using a mouse, keyboard or their 36 ……………….
Impact of non-inclusive designs
Access:
Loss of independence for disabled people.
Safety
Seatbelts are especially problematic for 37 …………….. women.
PPE jackets are often unsuitable because of the size of women’s 38 …………………
PPE for female 39 ………………. officers dealing with emergencies is the worst.
Comfort in the workplace
The 40 ………………. in offices is often too low for women.
II. Luyện tập Cambridge IELTS 20 Listening Test 3 với TCE
Để đạt hiệu quả cao nhất, thay vì chỉ đọc đáp án và giải thích, bạn nên trực tiếp tham gia luyện tập Listening ngay trên hệ thống L-R của TCE. Hệ thống này được thiết kế mô phỏng giao diện thi thật, có đầy đủ audio, transcript, đáp án và giải thích chi tiết từng câu hỏi. Việc luyện tập trực tuyến không chỉ giúp bạn làm quen với áp lực thời gian mà còn dễ dàng phát hiện những lỗi thường gặp của bản thân.
Bạn có thể tham gia bài luyện tập Cambridge IELTS 20 – Listening Test 3 hoàn toàn miễn phí ngay trên nền tảng của TCE. Đây là cách tốt nhất để bạn vừa trải nghiệm đề thi sát thực tế, vừa có cơ hội cải thiện kỹ năng nghe một cách bền vững.
III. Đáp án & Giải thích chi tiết Cambridge IELTS 20 Listening Test 3
1. Đáp án
1. 239
2. modern
3. lamp
4. Aaron
5. damage
6. electronic
7. insurance
8. space/ Space
9. app
10. exchanges
11. B
12. A
13. A
14. C
15. B
16. C
17. B
18. A
19. G
20. E
21. B
22. A
23. C
24. A
25. C
26. B
27. F
28. E
29. B
30. D
31. adaptation
32. cognitive
33. desks
34. taps
35. blue
36. voice
37. pregnant
38. shoulders
39. police
40. temperature
2. Explanation
PART 1
House Owner: Good morning
Shelley Meyer: Hi, this is Michelin Meyer. I’m renting your house on Archwood Avenue. I’m due to move in next week.
House Owner: Oh, yes. Hello, Ms. Meyer. What can I do for you?
Shelley Meyer: When I viewed the house, I told you I’ll most probably need to rent some furniture, at least until I know whether my temporary work contract is going to be made permanent.
House Owner: Yes, of course. I remember. And I said I could give you some information about furniture rental companies in the city.
Shelley Meyer: That’s right.
House Owner: Well, the biggest company is called Peak Rentals. I’ve recommended them to other people and have always heard positive reports about them.
Shelley Meyer: Could you give me an idea of their costs?
House Owner: Sure. I actually have one of their brochures here. It says the monthly price per room starts at $105 and goes up to $239. That depends on which rooms you need furniture for, of course.
Shelley Meyer: Sure. It’s just to get a general idea of how much it’s going to cost. And you said you had some positive feedback about this company?
House Owner: Yes. People have mentioned that the furniture from Peak Rentals is more modern than any of the other companies. And also, once you place an order, the furniture will be delivered to you in just one or two days.
Shelley Meyer: That would be really helpful.
House Owner: Oh, and the brochure says that there’s a special offer at the moment. If you rent living room furniture, I believe that’s a set of chairs and a TV table, you’ll also get a lamp at no extra cost.
Shelley Meyer: Okay, but you know, that price range you gave is more than I was hoping to pay.
House Owner: Then you could try Aaron and Oliver.
Shelley Meyer: Sorry, what and Oliver?
House Owner: Aaron, double A-R-O-N
Shelley Meyer: OK, are they cheaper
House Owner: I’d say they are a mid-price company. But if you chose them you need to be aware that they charge an extra 12% every month in case of damage.
Shelley Meyer: Oh, I see. I’d have to do the math carefully then.
House Owner: Right. But one helpful thing is that they also do cleaning for customers.
Shelley Meyer: For the furniture?
House Owner: For the house.
Shelley Meyer: Oh, I see. I probably won’t need that.
Now listen and answer questions 6 to 10.
House Owner: There’s another company called Larch Furniture. It’s quite new, and it has the lowest prices in town. That’s for both furniture and also electronic equipment.
Shelley Meyer: Well, that would be good. I’m not bringing much with me, and I won’t have much time to go shopping after I start my job.
House Owner: There are two things you need to know about large furniture. First of all you have to take out insurance on the furniture and you need to organize that yourself.
Shelley Meyer: That wouldn’t be too hard.
House Owner: Also you can take out a contract for less than six months but I figure that might not be a problem for you. You’re renting the house for 12 months after all, aren’t you?
Shelley Meyer: Yes, okay. Well, I…
House Owner: Sorry to interrupt. I just thought of another furniture rental company. It’s called Space Rentals, and it’s located very near to the house.
Shelley Meyer: Okay.
House Owner: I don’t have any information about their charges, so it’s best to use their app to find out what it would cost you to use them.
Shelley Meyer: Okay, thanks. I’ll do that.
House Owner; One good thing about that company is that if you don’t like the furniture once it’s delivered, you can request exchanges, as long as you do that within a week of receiving it.
Shelley Meyer: That sounds really great. Okay, well, thanks very much. That’s so helpful.
Key
Indication
1. Prices range from $105 to $239per roomper month
It says the monthlypriceper roomstarts at $105 and goes up to $239.
2. The furniture is very modern
People have mentioned that the furniture from Peak Rentals is more modern than any of the other companies
3. Special offer:
freelamp with every living room rent
If you rent living room furniture, I believe that’s a set of chairs and a TV table, you’ll also get a lamp at no extra cost.
4. Aaronand Oliver
House Owner: Then you could try Aaron and Oliver.
Shelley Meyer: Sorry, what and Oliver?
House Owner: Aaron, double A-R-O-N
5. Mid-range prices12% monthly fee for damage
I’d say they are a mid-price company. But if you chose them, you need to be aware that they charge an extra 12% every month in case of damage.
6. Offers cheapest prices for renting furniture and electronic items
It’s quite new, and it has the lowest prices in town. That’s for both furniture and also electronic equipment.
7. Must have owninsurance
First of all you have to take out insurance on the furniture and you need to organize that yourself
8. Space rentals
It’s called Space Rentals, and it’s located very near to the house.
9. See the app for the most up-to-date prices
I don’t have any information about their charges, so it’s best to use their app to find out what it would cost you to use them.
10. exchanges are allowed within 7 days of delivery
One good thing about that company is that if you don’t like the furniture once it’s delivered, you can request exchanges, as long as you do that within a week of receiving it.
PART 2
Hello, I’m Hayden. I’m one of the archaeologists investigating the site here at Bidcaster. This is the third summer for this community project, and most of the people digging here are volunteers. I’m a full-time archaeologist for the town council, but I was asked to join the project by NHA, a charity which sets up projects like this up and down the country. As you can see, we’re next to Bidcaster Castle, which is great because the owners let us use their facilities.
So, how did we get to where we are today? Many archaeology projects happen when an ancient object is found, and in our case, that object was a gold coin. Coins are often found by people using metal detectors to look for things buried in the ground, or coins are uncovered when wild animals like rabbits have been digging tunnels. Here, a walker found it on the ground after a rainstorm washed away some of the earth and sand.
When the story of the gold coin hit the news, Peter Swift, an amateur historian, contacted me to say he believed there had been a village on this site, centuries before the castle was built. Just by chance, the team found some old maps and documents in our library, which showed 500-year-old drawings of ruined buildings on the grassy area between the outer stone walls of the castle and the river. We knew then we were on to something.
Over the three summers the team has been here, we’ve found the remains of several buildings and more broken pots than you can count. Normally you’d expect to find brooches and other jewellery, but we’re still waiting to uncover any such items. The people who once lived here were skilled at making tools from animal bones, as you’ll see when you visit the exhibition.
Besides the discovery of the village, we’ve also found evidence of human activity on the other side of the river. No other houses or huts so far, but we can see the borders of an ancient field system. At one point we found a long wall and thought it was an ancient palace, but it turned out to be a modern wall.
This summer’s work will end soon, but we’ll be back next summer. In the meantime, we’re putting on a series of guided tours for school groups this autumn. Oh, and maybe you saw the TV documentary about our project. That suggested the objects we’ve found are going to the town’s museum, but we don’t know that for sure yet.
When you enter the site, please make sure you keep to the paths at all times. There are a few other things – the highlights of the site, if you like – that I want to mention. Take a look at the map. Our present location is marked at the bottom.
This year, we’ve identified the foundations of an ancient bridge. And it’s really exciting today because a team of divers are in the river searching for lost objects. To reach the bridge, take the main path ahead of you, go straight on, and keep going till the path bends to the left. You’ll see a smaller track leading off to the right. Follow that to take you to the river where the divers are.
You might be interested to see the rubbish pit. This is very near the castle walls in the north-west corner of the site. It actually dates to the time of the castle and not the ancient village. We found oyster shells and fish bones, and we assumed they were thrown from the castle kitchen above.
One area we excavated in the first summer uncovered the site of a meeting hall. We knew it was an important building because it had two rows of post holes, deep enough to support a large roof. It’s the largest structure in the central area of the site, next to the current excavation area.
Last year we discovered a fish pond in the ancient village. Normally these were beside a river. The pond here is further away, but it’s possible the river has moved slightly. Anyway, to get there from here, you turn right at the first information board you come to and follow the path into the trees. Before you come out of the trees, you’ll see it on your right. If you reach the river, you’ve gone too far.
Key
Indication
11. Who was responsible for starting the community project?
A. the castle owners
B. a national charity
C. the local council
I’m a full-time archaeologist for the town council, but I was asked to join the projectby NHA, a charity which sets up projects like this up and down the country.
12. How was the gold coin found?
A. Heavy rain had removedsome of the soil.
B. The ground was dug up by wild rabbits.
C. A person with a metal detector searched the area.
Here, a walker found it on the ground after a rainstormwashed awaysome of the earth and sand.
13. What led the archaeologists to believe there was an ancient village on this site?
A. the luckydiscovery of old records
B. the bases of several structures visible in the grass
C. the unusual stones found near the castle
Just by chance, the team found some old maps and documents in our library, which showed 500-year-old drawings of ruined buildings on the grassy area between the outer stone walls of the castle and the river.
14. What are the team still hoping to find?
A. everyday pottery
B. animal bones
C. pieces of jewellery
Normally you’d expect to find brooches and other jewellery, but we’re still waiting to uncover any such items.
15. What was found on the other side of the river to the castle?
A. the remains of a large palace
B. the outline of fields
C. a number of small huts
No other houses or huts so far, but we can seethe borders of an ancient field system.
16. What do the team plan to do after work ends this summer?
A. prepare a display for a museum
B. take part in a television programme
C. start to organise school visits
This summer’s work will end soon, but we’ll be back next summer. In the meantime, we’re putting on a series of guided tours for school groups this autumn.
17. bridge foundations – B
Take a look at the map. Our present location is marked at the bottom. This year, we’ve identified the foundations of an ancient bridge.
18. rubbish pit – A
You might be interested to see the rubbish pit. This is very near the castle walls in the north-west corner of the site. It actually dates to the time of the castle and not the ancient village.
19. meeting hall – G
One area we excavated in the first summer uncovered the site of a meeting hall. We knew it was an important building because it had two rows of post holes, deep enough to support a large roof. It’s the largest structure in the central area of the site, next to the current excavation area.
20. fish pond – E
Last year we discovered a fish pond in the ancient village. Normally these were beside a river … Anyway, to get there from here, you turn right at the first information board you come to and follow the path into the trees. Before you come out of the trees, you’ll see it on your right. If you reach the river, you’ve gone too far.
PART 3
Maya: So, Finn, I’ve done as much as I can for our project on theatre programmes. How’s your research coming along?
Finn: OK, Maya. I didn’t know theatre programmes are called playbills in the USA till I started looking into the topic. Even though I struggled to find many useful websites, I’m glad we picked this subject. No one else on the course is doing the same as us, although it is one of the research areas of the module convener.
Maya: That might actually put some people off.
Finn: I suppose so. Anyway I hadn’t realised there are actually companies specialising in creating theatre programmes
Maya: Yes they’re quite common nowadays. Contrary to what many people think theatres don’t hire people to do the programmes. In fact, companies buy the rights to publish programmes on the theatre’s behalf and then make their money selling advertising space within the programme booklet.
Finn: It must be easier for theatres to do it that way. Yes. I remember reading something about programmes in early British theatre. It said that the cast was always very important.
Maya: Yeah, audiences were very familiar with leading actors and big names would draw huge crowds.
Finn: But I hadn’t realised that if the programme named a famous actor, that’s who the public expected to perform. And if that didn’t happen, people accused the theatre of breaking their agreement with the audience. They would demand refunds and if they didn’t get them, there were riots.
Maya: Outrageous! That’d never happen now.
Finn: No, people are too polite, even when they’re disappointed if the star of the show misses a performance.
Maya: We should definitely include that information about early audiences in our project. I also think it’s important to mention that lots of ordinary people at that time were illiterate, so theatre programmes were of limited value in advertising plays. When a company of actors arrived in a town, they’d parade around the streets in their costumes, beating drums and announcing their upcoming performances.
Finn: Interesting. I couldn’t imagine that happening now either.
Maya: There’s also an interesting comparison to make between 18th and 19th century programmes.
Finn: Wasn’t it in the 19th century that theatre programmes started to resemble programs today
Maya: Yes and unlike programs from the 18th century they always used colour
Finn: And there was a greater variety of designs. But personally, I think 18th century programmes were superior because they told the theatregoers so many things, including about the actors.
Maya: And about the writer, the plot and sometimes the history of the play.
Finn: That’s right. What should we say about theatre programmes in the 20th century?
Maya: I reckon the most important thing is the dramatic change they underwent during World War II.
Finn: When the government imposed restrictions on the use of paper.
Maya: Yeah, but that was only in the UK. In the USA, programmes, or rather playbills, continued to be published in the same format.
Finn: While here in the UK, programmes became merely a single sheet of paper folded to create four pages for text.
Maya: What I don’t really get is that after the war they didn’t go back to being more than one sheet or change in any way for over 25 years. I know there were paper shortages after the war, but only for five or ten years.
Finn: Strange.
Maya: I got some pictures of programmes we could include on the slides for our presentation.
Finn: I found a couple too, Maya. Let’s go through and see what we think
Maya: Um oh this is an old one for a play called Ruey Blass
Finn: Never heard of that. But the programme looks very decorative.
Maya: Good enough to put in a frame on the wall. The images are just beautiful. Finn, what did you find?
Finn: I’ve got some pages from a programme for Man of La Mancha. I thought this was a good programme to show, not because of the pictures, but because it contains articles written by members of the theatre company, so we can learn how the production was created and the thoughts and feelings of the cast.
Maya: Good. I’ve got a copy of a programme that’s now in a museum. It’s for The Tragedy of Jane Shore and it’s said to be the earliest surviving document to have been printed on Australia’s first printing press.
Finn: Fantastic!
Maya: Another programme to talk about is for The Sailors Festival. It comes from the British Library’s digitised collection of programmes that was started a few years ago. It already comprises over 200,000 programmes which is amazing!
Finn: Huh. Wish I’d known about it while I was doing my research.
Key
Indication
21. Finn was pleased to discover that their topic
A. was not familiar to their module leader.
B. had not been chosen by other students.
C. did not prove to be difficult to research.
Even though I struggled to find many useful websites, I’m glad we picked this subject. No one else on the course is doing the same as us, although it is one of the research areas of the module convener.
22. Maya says a mistaken belief about theatre programmes is that
A. theatrespay companies to produce them.
B. few theatre-goers buy them nowadays.
C. they contain far more adverts than previously.
Contrary to what many people think, theatres don’t hire people to do the programmes.
23. Finn was surprised that, in early British theatre, programmes
A. were difficult for audiences to obtain.
B. were given out free of charge.
C. were seen as a kind of contract.
Finn: It must be easier for theatres to do it that way. Yes. I remember reading something about programmes in early British theatre. It said that the cast was always very important.
[…]
Finn: But I hadn’t realised that if the programme named a famous actor, that’s who the public expected to perform. And if that didn’t happen, people accused the theatre of breaking their agreement with the audience. They would demand refunds and if they didn’t get them, there were riots.
24. Maya feels their project should include an explanation of why companies of actors
A. promotedtheir own plays.
B. performed plays outdoors.
C. had to tour with their plays.
We should definitely include that information about early audiences in our project. I also think it’s important to mention that lots of ordinary people at that time were illiterate, so theatre programmes were of limited value in advertising plays. When a company of actors arrived in a town, they’d parade around the streets in their costumes, beating drums and announcingtheir upcoming performances.
25. Finn and Maya both think that, compared to nineteenth-century programmes, those from the eighteenth century
A. were more original.
B. were more colourful.
C. were moreinformative.
Maya: There’s also an interesting comparison to make between 18th and 19th century programmes. […]
Finn: And there was a greater variety of designs. But personally, I think 18th century programmes were superiorbecause they told the theatregoers so many things, including about the actors.
26. Maya doesn’t fully understand why, in the twentieth century,
A. very few theatre programmes were printed in the USA.
B. British theatre programmes failed to developfor so long.
C. theatre programmes in Britain copied fashions from the USA.
What I don’t really get is that after the war they didn’t go back to being more than one sheet or change in any wayfor over 25 years. I know there were paper shortages after the war, but only for five or ten years.
27. Ruey Blass – F. It resembles an artwork.
Maya: Um oh this is an old one for a play called Ruey Blass
Finn: Never heard of that. But the programme looks very decorative.
Maya: Good enough to put in a frame on the wall. The images are just beautiful. Finn, what did you find?
28. Man of La Mancha – E. It containsinsights into the show.
I’ve got some pages from a programme for Man of La Mancha. I thought this was a good programme to show, not because of the pictures, but because it contains articles written by members of the theatre company, so we can learn how the production was created and the thoughts and feelings of the cast.
29. The Tragedy of Jane Shore – B. It is historically significant for a country.
Good. I’ve got a copy of a programme that’s now in a museum. It’s for The Tragedy of Jane Shore and it’s said to be the earliest surviving document to have been printed on Australia’sfirst printing press.
30. The Sailors’ Festival – D. It is included in a recentproject.
Another programme to talk about is for The Sailors Festival. It comes from the British Library’s digitised collection of programmes that was started a few years ago. It already comprises over 200,000 programmes which is amazing!
PART 4
It’s only relatively recently that designers have become aware of the need to be inclusive when designing products. But what does that mean exactly? Well, it simply means designing products that span economic, social and cultural barriers. It means making sure products are accessible, so that as many different types of people as possible can use them, without any type of adaptation having to be made to the original design. Inclusive design is often linked with universal design, although they are not quite the same thing. Universal design aims to make products that work for everyone and that includes considering the needs of people who have cognitive difficulties, which can present quite a challenge. Today, examples of successful inclusive design can be seen all around us.
In workplaces, it is common to see desks which can be adjusted to suit people of different heights or for wheelchair users. This still isn’t always the case, however, and is one reason why office workers often suffer from back or neck problems. You’ll find another example in the public toilets of countless hotels, airports and offices. Taps that you activate by sensor require no pressing or twisting movements. These are not only more hygienic, they’re also easier for people with dexterity or mobility issues.
The tech industry has been criticised in the past for focusing too much on young consumers, but this is changing. Many products are now designed with the elderly in mind. For example, it’s well known that vision declines with age and that we also become worse at distinguishing between similar colours, in particular shades of blue, which is why software designers rarely create interfaces with this colour. Motor skills also decline with age and some people have difficulty doing everyday things like picking up a cup or opening a door. This can also affect their ability to use a mouse or keyboard. So voice access is now a routine way of making commands.
It’s worth looking at the problems non-inclusive designs cause when not enough consideration is given to a range of users, as it can have a serious impact on people’s lives. Access is one obvious example because it has such a huge impact on disabled people’s independence. Not being able to access public transport because buses or trains are not wheelchair means many disabled people can go out unless someone goes with them. Safety is another issue. Inexplicably, most cars are still crash-tested using a dummy based on an average-sized male. This has safety implications for all women, particularly those who are pregnant, as the seatbelts worn by the dummy are not adapted to accommodate them.
Over the past 100 years, workplaces in the UK have, on the whole, become considerably safer. Employers are legally required to provide well-maintained personal protective equipment, or PPE, anything from goggles to full bodysuits, to workers who need it, free of charge. But most PPE is designed to fit men. A recent report found that employers often think that when it comes to female workers, all they need to do to comply with this legal requirement is to buy jackets, for example, designed for a small man. The problem with this is that women can be tall and still have much smaller shoulders than the average man. Ill-fitting PPE such as high-vis jackets, vests and body armour can put women at risk. The report found that 95% of women said that their PPE often hampered their work and that this problem was worst in the emergency services, particularly the police.
Another problem is related to comfort at work. A very common scenario in offices in summertime is to see women wrapped in blankets or wearing sweaters while the air conditioning is on high. Meanwhile, the men are in shorts and T-shirts. This is due to differences in metabolic rates for men and women. There is a standard setting for air conditioning to be at a temperature of 21 degrees designed to suit men and in most modern offices it is not possible to turn the air conditioning up or down. This means that many offices which mainly employ women are wasting energy by having the air conditioning set too high. As you can see from the examples I’ve just mentioned, there are serious consequences for designs which don’t consider the needs of all users.
Key
Indication
31. Designing products that can be accessed by a diverse range of peoplewithout the need for any adaptation.
Well, it simply means designing products that span economic, social and cultural barriers. It means making sure products are accessible, so that as many different types of people as possible can use them, without any type of adaptation having to be made to the original design.
32. Not the same as universal design: that is design for everyone, including catering for people with cognitive problems
Inclusive design is often linked with universal design, although they are not quite the same thing. Universal design aims to make products that work for everyone and that includes considering the needs of people who have cognitive difficulties, which can present quite a challenge.
33. Desks which are adjustable, avoiding back or neck problems
Today, examples of successful inclusive design can be seen all around us. In workplaces, it is common to see desks which can be adjusted to suit people of different heights or for wheelchair users. This still isn’t always the case, however, and is one reason why office workers often suffer from back or neck problems.
34. Taps in public toilets which are easier to use
You’ll find another example in the public toilets of countless hotels, airports and offices. Taps that you activate by sensor require no pressing or twisting movements. These are not only more hygienic, they’re also easier for people with dexterity or mobility issues.
35. designersavoid usingblue in interfaces
For example, it’s well known that vision declines with age and that we also become worse at distinguishing between similar colours, in particular shades of blue, which is why software designersrarely createinterfaces with this colour.
36. people can make commandsusing a mouse, keyboard or their voice
This can also affect their ability to use a mouse or keyboard. So, voice access is now a routine way of making commands.
37. Seatbelts are especially problematic for pregnant women.
Safety is another issue. Inexplicably, most cars are still crash-tested using a dummy based on an average-sized male. This has safety implications for all women, particularly those who are pregnant, as the seatbelts worn by the dummy are not adapted to accommodate them.
38. PPE jackets are often unsuitable because of the size of women’sshoulders
Employers are legally required to provide well-maintained personal protective equipment, or PPE […] But most PPE is designed to fit men […] The problem with this is that women can be tall and still have much smaller shoulders than the average man.
39. PPE for female police officers dealing with emergencies is the worst.
Ill-fitting PPE such as high-vis jackets, vests and body armour can put women at risk. The report found that 95% of women said that their PPE often hampered their work and that this problem was worst in the emergency services, particularly the police.
40. The temperaturein offices is often too low for women.
A very common scenario in offices in summertime is to see women wrapped in blankets or wearing sweaters while the air conditioning is on high. Meanwhile, the men are in shorts and T-shirts. This is due to differences in metabolic rates for men and women. There is a standard setting for air conditioning to be at a temperature of 21 degrees designed to suit men and in most modern offices it is not possible to turn the air conditioning up or down.
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